Exploring Diversity, Equity and Inclusion in Aquatic and Leisure Facilities
A landmark study into inclusion, access and workplace equity across the aquatic industry
This first-of-its-kind research - led by Swinburne University in partnership with VicHealth, Royal Life Saving Australia, and AUSTSWIM - explores how diversity, equity and inclusion (DEI) is understood, implemented and experienced across Australia’s aquatic and leisure ecosystem.
The research draws on:
- A sector-wide survey of over 300 aquatic staff and leaders
- Focus groups with marginalised users and underrepresented groups
- A national analysis of inclusive programs and initiatives
- A review of DEI policies, practices and training
It examines DEI across three domains: workplace culture, customer experiences, and leadership practices.
Key Findings
- Most organisations are in the early stages of DEI maturity, with good intentions but inconsistent practices
- DEI activity is heavily weighted toward disability inclusion, with significant gaps in First Nations, LGBTIQA+, and culturally and linguistically diverse (CALD) inclusion
- Less than half of respondents (46%) felt confident expressing views on diversity in their workplace
- Only 35% said their organisation had clear DEI goals or targets
- DEI supports for staff—such as inclusive recruitment, gender equity pathways, or LGBTIQA+ inclusion—remain underdeveloped
Why This Matters
Aquatic and leisure facilities play a vital role in community health, water safety, physical activity and belonging. But these outcomes can only be fully realised if all Australians feel safe, welcome, and represented.
The report identifies clear opportunities to strengthen equity and inclusion across both front-line services and organisational leadership—helping the industry to better reflect and serve the communities it supports.
Recommendations for the Sector
The report proposes a practical roadmap for aquatic sector leaders to take coordinated, sustained action. Key recommendations include:
- Strengthen gender equity as a foundation for broader DEI work
- Build DEI capability through training, leadership development, and inclusive hiring
- Co-develop shared policies, frameworks and language for the industry
- Embed DEI in every touchpoint—from signage and programming to customer service and workplace support
- Foster collaborative leadership between peak bodies, employers and community partners
A DEI Maturity Model and actionable toolkit are included to help organisations assess and progress their DEI journey.
